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Updated Written Statement of Services

Customers are at the heart of everything we do. As a factored owner, we would like to notify you about changes to your Written Statement of Services, and hear your feedback on the changes, to ensure it complies with the new Code of Conduct for Property Factors, from 16 August 2021. To provide your comments or feedback on your Written Statement of Services, please follow the feedback link below before 15 October 2021.

Provide feedback on my Written Statement of Services


Factoring services

Our team is responsible for the management and maintenance of our factored developments. Services include:

  • cleaning of common areas;
  • landscaping;
  • organising reactive repairs;
  • stair lighting;
  • intercom maintenance;
  • making regular detailed monthly inspections of developments;
  • organising annual property maintenance survey;
  • communal block insurance and public liability insurance;
  • responding to general enquiries from our clients or residents; and
  • out of hours emergency hotline.

Owner’s responsibilities

The Title Deeds set out your rights and responsibilities in relation to your property and to the others within the development. In practice, this means when you purchase a property you take on rights and responsibilities, not just for your own house but also relating to the wider area.

Your Title Deeds establish your responsibility for meeting a share of the cost of maintaining the common areas within your estate/development. The Deeds also give us the right, as you’re appointed factor, to recover the direct costs of any work, as well as all costs incurred in managing the service. If you are unsure about any aspect of your responsibilities as a homeowner, you should seek advice from your solicitor.

When the maintenance required is to a common part of a property block, open space or communal area, the Title Deeds should detail the parts which are common and identify the basis on which each owners share is calculated. If the Title Deeds do not provide for this then the Tenements (Scotland) Act 2004 provides legal responsibilities for maintenance and management of tenements which fills any gaps in the Title Deeds.

On 16 August 2021 the Scottish Government’s revised Code of Conduct for Property Factors resulted in some changes to our Written Statement of Services for factored owners. Please contact us with any queries about your Written Statement of Services.