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Contact Us

National Gas Emergency Services 0800 111 999
Landlord Enquiries 01506 639 168
Tenant Repair Line 01506 639 168

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    Make a complaint

    We have a two-stage complaints procedure, and we will always try to deal with your complaint quickly. If the matter needs a detailed investigation, we will tell you and keep you updated on our progress.

    STAGE 1: Frontline Resolution

    We will always try to resolve your complaint quickly, within five working days if we can. If you are dissatisfied with our response, you can ask us to consider your complaint at stage 2.

    STAGE 2: Investigation

    We will look at your complaint at this stage if you are dissatisfied with our response at stage 1. We also look at some complaints immediately at this stage, if they are complex or need detailed investigation.
    We will acknowledge your complaint within 24 hours and give you our decision as soon as possible. This will be after no more than 20 working days unless there is clearly a good reason for needing more time.

    You can make a complaint by: